Q: What is "DEED Builders, LLC New Home Service Agreement "?

A: DEED Builders, LLC New Home Service Agreement provides you with the most personal and efficient means of communicating and addressing warranted items during your first year of homeownership. Your warranty representative will meet with you at three scheduled appointments over the course of the year - at two months, five months, and eleven months after closing.

Appointments may be scheduled by contacting DEED Builders at (910) 842-3848. Although the primary purpose of these scheduled meetings is to take care of any warranty concerns you may have, there are other important reasons we want to meet with you. Even if you do not have any items that require service, we want to review your home using a detailed checklist to determine if the systems in your home are working efficiently at your 2 month service appointment. You'll also learn great tips and suggestions regarding home care and maintenance. This is the perfect opportunity for you to ask questions regarding your new home.

Q: What Is The Procedure For Getting Warranty Work Done On My Home?

A: At your homeowner acceptance (New Home Initiation), your warranty representative will give you a New Home Service Agreement request form on which you will list any warranted items that need servicing during your second month of home ownership. There may be little things that you experience when you move in that you did not notice before you closed. I.E.. An electrical outlet might not be working properly. All warranted items should be recorded on your list. About two weeks before your Two Month New Home Service Agreement appointment, a representative from DEED Builders will contact you and remind you to either fax or mail your request to us. Providing your list in advance allows us to review your needs, evaluate the nature of your requests and plan ahead to maximize your service appointment. This procedure will be the same for all three New Home Service Agreement appointments.

Enter a Service Request

Q: Will All Items Be Repaired During My New Home Service Agreement Appointment?

A: Your warranty representative is skilled in maintenance and repairs. By providing your list up front, we can prepare to bring the materials and tools needed to take care of some items for you at the time of your appointment. While we will make every effort to have contractors meet us at the time of your appointment, we may need to evaluate your request and schedule a contractor to come back out at a later date, i.e., an Electrician or Plumber. Although we strongly urge that you be present for all 3 New Home Service Agreement Appointments, we understand that taking time off work is not always possible, and that a friend or relative may be present instead.

New Home Owners Care Manual

Q: What If I Have an Emergency?

A: If a situation occurs that prevents you from residing in your home or that would create harm or detriment to your home or family, you definitely have an emergency and require immediate attention. Examples of emergencies include but are not limited to such things as total stoppage of plumbing or sewer after you have attempted plunging, a water leak that requires water to be shut off at the meter in order to prevent damage or a complete loss of electric power in the home after checking the circuit breakers and confirming there is no local power outage. Although rare, if such a thing should happen, call DEED Builders' at 910-842-3848 or toll free 866-212-4371 and identify your situation as an emergency. During normal business hours, a Warranty Coordinator will return your call immediately. After hours or on weekends, an answering service will return your call, identify your situation as an emergency and contact the on-call Warranty Representative.

Q: What If My Home Needs Warranty Work In Between My Three New Home Service Agreement Appointments?

A: We understand that you may experience the need for warranty work from time-to-time that, if left unattended, could lead to more problems, i.e., a roof leak. Should that situation occur, please call DEED Builders' Warranty Department. A Warranty Coordinator will assist you in determining the urgency of the situation and advise you accordingly.

Q: What Happens At My Two-Month New Home Service Agreement Appointment?

A: Taking care of a new home involves routine maintenance, so properly educating you regarding these things is of great importance to both you and DEED Builders. Your Warranty Representative will remind you of routine maintenance procedures, like caulking and changing your heat and air filters for best performance, and will conduct an important 12-point check on your home. Your Warranty Representative will schedule your five-month New Home Service Agreement Appointment at this time.

Q: What Happens At My Five-Month New Home Service Agreement Appointment?

A: At your Five Month visit, your Warranty Representative will address warranted items you have notified us of on your list, and schedule your Eleven Month New Home Service Appointment. Again, this is the perfect time to ask lots of questions.

Q: What Happens At My Eleven-Month New Home Service Appointment?

A: Your Eleven Month appointment is very important, as this is the last service appointment under your One-Year DEED Builders', Materials and Workmanship Warranty. We strongly urge that all owners of your household be present at this meeting, as important information regarding your home's future warranty procedures will be explained. At your eleven-month visit, your Warranty Representative will re-explain your structural, mechanical and manufacturers' warranties - including how to obtain service and the procedures for filing a claim, should it ever become necessary. At the end of year one, all future issues regarding your home will be reported through specific channels identified with each warranty. Please make sure that you ask as many questions as necessary to ensure a thorough understanding of these procedures.

In an effort to continually improve our plans and designs,DEED Builders reserves the right to change features, plans, prices and specifications without notice. All square footages distributed and verbally quoted are approximate.